FOR MORE INFORMATION REGARDING REFUNDS OR CANCELLATIONS DUE TO COVID-19 CLICK HERE

Update COVID-19

Where can I see if my event is affected by COVID-19 cancellations?

You can check the status of your event by clicking the event page. Due to the high volume of changes and / or cancellations, the information may take time to reflect, therefore we invite you to check this page periodically.

The venue where my event was going to be held has been closed. What should I do?

All events affected by the closure of public spaces ordered by the Government, to prevent the spread of COVID-19 (Coronavirus), are canceled or postponed.

My event has been canceled. What should I do?

In the case of canceled events, you will receive all the information in the coming days, without any action on your part being necessary.

My event has been postponed. What should I do?

In the case of deferred events, you will receive all the information in the coming days with the new scheduled date, without any action on your part being necessary.

It seems that my event has not been canceled despite the health alert. Is it normal?

All venues within the policy application area are subject to closure. We strive to keep you informed in the most appropriate way so we invite you to check the status of your event in a few hours in case there are any changes.

What happens if I have contacted Buytickets.gi Customer Service and they still haven't answered?

The Customer Service team is working to meet all requests, keep in mind that these are extraordinary circumstances unrelated to buytickets.gi . Visit our website www.buytickets.gi select the event page you are interested in and you will find detailed information about your event and the solutions provided in case of cancellation.