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General Information

I can't seem to login site says my email or password is invalid

This is likely to be due to that you already have an account with us, in this case the best thing is to start a request new password procedure by clicking here

How do I get my ticket?

It's very simple just purchase your ticket online using any major credit or debit card and hit the 'Print Ticket' button. The ticket will also be automatically emailed to you as a PDF attachment that you can print. Make sure you look after your ticket and the email as there are no refunds on lost, stolen, misplaced or damaged tickets. The beauty of this site is that you can reprint it from the emailed PDF; however each ticket number only admits one person unless otherwise specified by the Event Host/Promoter.

You can reprint your ticket at anytime by Logging in on the Buyticket.gi site and go to My Tickets

If you have not received your ticket , please check your "junk mail folder", as in some instances it can be classed as spam.

What if I have lost my ticket.

Log in to your account and Reprint Ticket page.

The name on the ticket is not mine, will i have an issue at the Event ? 

Log in to your account and Reprint Ticket page The name on the ticket is of the original purchaser, the name of the attendee does not need to appear printed on the ticket. On arrival at the venue the barcode will be scanned. Please note that the attendee still needs to meet the age criteria for the event. 

Can I get a refund on my ticket?

Our policy is without exception that we do not offer refunds.

Can I buy a ticket for a friend?

Yes, you can purchase a ticket for a friend. Each person listed on the ticket will have their own ticket. The person purchasing the ticket will be sent all the tickets and it is their responsibility to issue their friends with the tickets and not our responsibility.

Why is there a booking fee?

The face value of a ticket is set by the event organisers. Most don't pay us anything to sell their tickets, so in order to make money we have to charge a small fee. The ticket cost is the face value plus the booking fee. We have to do this on a per-ticket basis to cover the cost of providing a 7 days a week, 24 hours a day booking service, labour costs, credit card commissions and all the other costs associated with running our business. The actual amount we charge is negotiated with the venue or promoter for each event. For some shows, there is no booking fee but that depends on the promoter/organisers.

Never been to Gibraltar ? 

This is the offical Government website - www.visitgibraltar.gi

Disabled access infomation  

If we are selling tickets for an event you wish to attend but no disabled entry is listed, Please contact us via our Contact us Page and we will contact the organisers within 72hr. 

Event Organiser's 

Is Buytickets.gi a Gibraltar based Company?

Yes, We are a 100% Gibraltar owned company with our offices and staff based in Gibraltar.

What can Buytickets Tickets be used for?

  • Festivals and music events
  • Art and cultural events
  • Sporting events & registrations
  • Food and wine events
  • Corporate events
  • Cocktail Parties
  • Balls and Gala Events
  • Seminars and training workshops

How much does it cost?

The fees are determined by the ticket price to your event. please go to our contact page and get in touch.

What about free events?

Free events only have a set up charge.